Privacy Policy

Effective [ Date ] · Last updated [ Date ]

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This Privacy Policy explains how [ Company Legal Name ] (“hank,” “we,” “us”) collects, uses, and protects information when you use the hank website and application (the “Service”). hank is a business tool, used by firms to prepare SOQs and proposals.

1. Information we collect

Account information — name, business name, email, and login credentials.
Firm and proposal content — the firm details, project history, personnel, certifications, solicitations, and proposals you add to your profile and library. This is the information hank uses to draft and improve your proposals.
Payment information — handled by our payment provider, [ Payment Processor / Merchant of Record ]. We do not store full card numbers.
Usage data — how you interact with the Service, plus device and log information, used to operate and improve it.
Cookies — essential cookies to keep you signed in, and limited analytics. See “Cookies” below.

2. How we use your information

to provide the Service — drafting, scoring, and rewriting your proposals;
to build and maintain your firm’s profile and library, so hank gets faster and more accurate for you the more you use it;
to process payments, provide support, and send service-related messages;
to secure, troubleshoot, and improve the Service;
to comply with legal obligations.

Your firm’s content is used to improve your experience. We do not use your confidential firm content to train a shared model accessible to other customers, and we do not sell your data.

3. AI processing

To generate drafts, scores, and rewrites, your content is processed by our AI model provider, [ Anthropic ], through its API. We send only what is needed to perform the task you request. Under our provider’s standard API terms, your content is used to provide the service and is not used to train its models. For details, see [ AI provider’s data-handling terms ].

4. How we share information

We do not sell your information and do not share your firm content with other customers. We share information only with service providers (“subprocessors”) that help us run the Service, under contracts that protect your data:

Hosting and infrastructure — [ Hosting Provider ]
AI model processing — [ Anthropic ]
Payments — [ Payment Processor / Merchant of Record ]
Authentication — [ Auth Provider ]

We may also disclose information if required by law, or to protect our rights, users, or the public.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and content; we will delete or de-identify it within a reasonable period, except where we must retain it to meet legal or accounting obligations.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You can access, correct, export, or delete your information from your account settings or by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws; contact us to exercise them.

8. Cookies

We use essential cookies to operate the Service (such as keeping you signed in) and a limited set of analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect how the Service works.

9. Children

The Service is intended for business use by adults and is not directed to anyone under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this Policy from time to time. If we make material changes, we will notify you and update the “Last updated” date above.

11. Contact

Questions about your privacy or this Policy? Contact us at privacy@hanksoq.com.