Terms of Service

Effective [ Date ] · Last updated [ Date ]

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1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and [ Company Legal Name ] (“hank,” “we,” “us”), governing your access to and use of the hank website, application, and services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. What hank does

hank is software that helps firms prepare Statements of Qualifications (“SOQs”) and related proposals for public and private solicitations. hank drafts, scores, and rewrites proposal content using artificial intelligence, based on information you provide and the solicitation you supply. hank is a drafting aid; it does not submit proposals on your behalf and does not act as your representative with any agency.

3. Your account

You must be at least 18 years old and using the Service for business purposes. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.

4. Plans, billing, trials, and cancellation

Paid plans are billed on a recurring basis (monthly or as stated at checkout) through our payment provider, [ Payment Processor / Merchant of Record ]. Free trials convert to paid plans unless cancelled before the trial ends. You may cancel at any time, effective at the end of your current billing period; unless required by law or stated otherwise, fees already paid are non-refundable. We may change prices with advance notice; changes apply to subsequent billing periods.

5. Your content and data

“Your Content” means the firm information, project history, personnel details, solicitations, and proposals you upload or generate in the Service. As between you and us, you own Your Content. You grant us a limited, non-exclusive license to host, process, and use Your Content solely to operate and improve the Service for you, as described in our Privacy Policy. You represent that you have the rights to the information you provide and that it is accurate. We do not share Your Content with other customers.

6. AI-generated output — your responsibility to review

hank produces drafts, scores, and suggested rewrites using AI. Output may contain errors, omissions, or inaccuracies, and you are solely responsible for reviewing, verifying, and editing any proposal before you submit it. You are responsible for the accuracy and truthfulness of all statements in your submitted proposals, including representations about your firm’s qualifications, experience, and certifications. Predicted scores are estimates to help you focus your effort; they are not a prediction or guarantee of any evaluation outcome or contract award.

7. Acceptable use

You agree not to:

use the Service to create or submit false, misleading, or fraudulent statements;
violate any law, regulation, or solicitation rule applicable to your proposals;
upload content you do not have the right to use, or another firm’s confidential information;
copy, resell, reverse-engineer, or build a competing product from the Service;
interfere with, overload, or attempt to gain unauthorized access to the Service.

8. Intellectual property

The Service, including its software, design, and the hank name and logo, is owned by us and protected by law. These Terms grant you no rights to our intellectual property except the limited right to use the Service. You retain ownership of Your Content and the proposals you produce.

9. Third-party services

The Service relies on third parties, including hosting, authentication, payment processing, and an AI model provider. Your use may be subject to their terms, and we are not responsible for their acts or omissions.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, that output will be accurate or compliant, or that using hank will result in shortlisting, scoring, or award of any contract.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost bids, or lost contracts. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the [ 12 ] months before the claim.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising out of Your Content, your proposals, your use of the Service, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or to comply with law. On termination, your right to use the Service ends; you may request an export of Your Content as described in our Privacy Policy.

14. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you. Your continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of [ State ], without regard to conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in [ County, State ], unless otherwise required by law.

16. Contact

Questions about these Terms? Contact us at legal@hanksoq.com.